Frequently Asked Questions
These are the most frequently asked questions from our customers.
Is your question not listed? Don't hesitate to contact us!
We do our best to respond within 24 hours.
First, choose the product you wish to purchase. Then, click the "Add to Cart" button, and the product will be added to your shopping cart. You can go directly to the checkout page by clicking the "Checkout" button. Fill in your details and place your order.
All items listed on Dennis Snkrs are sold by individual sellers. Sellers can set their own prices for the sneakers they sell. Therefore, you may see different prices for different sizes.
At this time, in-person pickup is not possible. We are currently an online-only store, so we only ship orders.
After placing an order, you will immediately receive an email confirmation.
Order processing time is between 3 and 14 business days. Orders within Spain usually take longer. After processing, packages are typically delivered within 2 to 4 business days.
You can shop with us safely and easily. We offer several payment options, and our website is protected with an SSL certificate, ensuring your data is even more secure.
We strive to offer the greatest convenience and security to our customers. That's why we accept payments via: Credit cards (Visa, Maestro, Mastercard, and Amex), PayPal, Apple Pay, Shop Pay, and Google Pay.
Payments are processed securely through Shopify and Mollie!
Orders within Spain are delivered via UPS or Correos. For other countries, we use UPS, DHL, or FedEx.
Orders can be tracked using the tracking code that you will receive directly in your email on the day of shipment.
Peninsular shipments:
- Orders over €200: Free shipping.
- Orders under €200: €6.95 shipping cost.
Shipping to the Canary Islands:
- Fixed cost of €25, regardless of the order amount.
Shipping to countries in the European Union:
- Fixed cost of €15.